Hospitality from the Heart: Engage Your Employees, Deliver Extraordinary Service, and Create Loyal Guests - hardcover. Improve employee engagement, better morale, extraordinary service, greater customer loyalty, and increase profits, and a better place to work for you and your team. Like-new condition - no markings, folds, or tears. Hardcover book with dust jacket. Porch pick up in Sycamore, cash only please. cross posted